ABOUT SHIPPING & DELIVERY

WE CAN SHIP TO VIRTUALLY ANY ADDRESS IN THE WORLD. ALL ORDERS ARE SHIPPED WITHIN 24 HOURS ON WEEKDAYS (WE DO NOT SHIP ON WEEKENDS), UNLESS OTHERWISE SPECIFIED IN THE ITEM DESCRIPTION. ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN EMAIL CONFIRMATION OF SHIPMENT THAT INCLUDES A TRACKING NUMBER AND LINK/CARRIER TO TRACK YOUR PARCEL.

POSTAGE COSTS WILL BE CALCULATED AUTOMATICALLY AT CHECKOUT BASED ON YOUR SHIP-TO LOCATION AND SERVICE.

STANDARD SHIPPING IS FREE IN ALL ORDERS OVER 50€!

WE SHIP ALL ORDERS FROM SPAIN. WE OFFER EXPRESS SHIPPING (24/48H) TO SPAIN AND PORTUGAL, STANDARD SHIPPING FOR EUROPEAN ORDERS TYPICALLY ARRIVE IN 3-7 BUSINESS DAYS, INTERNATIONAL ORDERS ARRIVE WITHIN 1-2 WEEKS FROM LEAVING OUR WAREHOUSE.

FOR COSTUMERS OUTSIDE EUROPE, PLEASE NOTE THAT ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOM AGENTS TO RELEASE YOUR PACKAGE. CUSTOM AGENTS MAY DELAY DELIVERY OF SOME PACKAGES.IF YOU REFUSE YOUR SHIPMENT OR ARE UNABLE TO RETRIEVE YOUR PACKAGE, YOU'RE RESPONSIBLE FOR THE ORIGINAL SHIPPING CHARGES AND ANY IMPORT DUTIES/TAXES THAT ARE INCURRED AND THE COST OF THE RETURNING PACKAGE TO OUR WAREHOUSE. THE AMOUNT WILL BE DEDUCTED FROM YOUR REFUND.

 

HOW CAN I RETURN A PRODUCT?

YOU CAN RETURN YOUR UNWANTED ITEMS TO RECEIVE A STORE CREDIT OR REIMBURSEMENT OF YOUR PURCHASE WITHIN 30 DAYS FROM THE DAY YOU RECEIVE YOUR PACKAGE. YOU CAN DO IT DIRECTLY IN OUR PHYSICAL STORE (HERE) OR BY POST MAIL, FOR THIS OPTION, PLEASE, EMAIL US TO GET THE RETURNING FORM AND SHIPPING DETAILS. NOTE THAT YOU'RE RESPONSIBLE FOR RETURNING SHIPPING CHARGES. THE ITEM IS SUBJECT TO INSPECTION TO VERIFY THAT IT IS NOT DAMAGED, WORN OR WASHED; ITEM TAG HAS TO BE STILL APPLIED TO THE GARMENT. YOU WILL BE NOTIFIED BY E-MAIL WHEN WE HAVE RECEIVED. REFUNDS WILL BE GIVEN AS STORE CREDIT OR USING THE SAME PAYMENT METHOD USED TO MAKE THE PURCHASE.

PLEASE, NOTE THAT FINAL SALE ITEMS, HAIR ACCESSORIES, EARRINGS, BODYSUITS, SWIMWEAR AND LINGERIE ARE NON-RETURNABLE, UNLESS FAULTY. ORIGINAL SHIPPING CHARGES AND INTERNATIONAL DUTIES/TAXES ARE NON-REFUNDABLE.